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Hotel Check-In

Travelodge needed a solution to make it easy for guests to check in themselves at any time of day, with the option of adding additional upgrades, such as late check-outs or breakfasts. Both the hardware and software needed to blend seamlessly with current branding and it was a design requirement that the hardware would feel, quite literally, like part of the furniture.

Change Management

We created new hardware and software that combined both the highest standards of design with user-friendliness. We also helped Travelodge with change management, by making how-to videos and guides for staff to ensure they were totally comfortable with operating the machines.

Extensive R&D

We immersed ourselves in the Travelodge brand, looking at everything from the visitor experience to the pressure points in the day-to-day working lives of staff, to develop three concepts for hardware.

We tested these with our bespoke software program in a live environment and assessed the quality of user experience. The decision makers at Travelodge were already sold on how kiosk technology could help enhance the customer experience, so we enjoyed working with the team to develop their new solutions.

Easy to use

The final design is highly intuitive, with a large touchscreen, carefully placed card reader and discrete room key dispenser, with spaces for guests to rest luggage and documents while they checked in.

The user interface is easy to use and understand, providing a positive customer experience.

 

Services

Consult

Design

Manufacture

Roll out

Software Design & Integration

Install

Support & Maintain

Benefits:

Guest Check in Kiosks

Enhance check-in experience

Add options to upgrade or upsell

Reduce queuing time

Seamless integration

Advanced application connected to booking system

Designed to accommodate papers, luggage etc

Start your Digital Transformation

Our wide range of hardware and software solutions help you to deliver customer service and improve sales – make us part of your experiential store design team.

HOTEL CHECK-IN

Travelodge needed a solution to make it easy for guests to check in themselves at any time of day, with the option of adding additional upgrades, such as late check-outs or breakfasts. Both the hardware and software needed to blend seamlessly with current branding and it was a design requirement that the hardware would feel, quite literally, like part of the furniture.

Change Management

We created new hardware and software that combined both the highest standards of design with user-friendliness. We also helped Travelodge with change management, by making how-to videos and guides for staff to ensure they were totally comfortable with operating the machines.

EXTENSIVE R&D

We immersed ourselves in the Travelodge brand, looking at everything from the visitor experience to the pressure points in the day-to-day working lives of staff, to develop three concepts for hardware.

We tested these with our bespoke software program in a live environment and assessed the quality of user experience. The decision makers at Travelodge were already sold on how kiosk technology could help enhance the customer experience, so we enjoyed working with the team to develop their new solutions.

Easy to use

The final design is highly intuitive, with a large touchscreen, carefully placed card reader and discrete room key dispenser, with spaces for guests to rest luggage and documents while they checked in.

The user interface is easy to use and understand, providing a positive customer experience.

Services

Consult

Design

Manufacture

Roll out

Software Design & Integration

Install

Support & Maintain

Benefits:

Guest Check in Kiosks

Enhance check-in experience

Add options to upgrade or upsell

Reduce queuing time

Seamless integration

Advanced application connected to booking system

Designed to accommodate papers, luggage etc

START YOUR DIGITAL TRANSFORMATION

Our wide range of hardware and software solutions help you to deliver customer service and improve sales – make us part of your experiential store design team.

Self Service Success

The world-leader in Quick Service Restaurants, McDonald’s have heavily invested in self-service technology. We manufacture hundreds of McDonald's self service kiosks each year as well as other innovative products.

Digital Transformation

JD Sports Group have over 800 stores in their expanding portfolio and evoke are their key supplier of digital technology.

Seamless Check In

Working in collaboration with Travelodge, we created new hardware and software for their self-check in that combined both the highest standards of design with user-friendliness.

Self Service Success

The world-leader in Quick Service Restaurants, McDonald’s have heavily invested in self-service technology. We manufacture hundreds of McDonald's self service kiosks each year as well as other innovative products.

Digital Transformation

JD Sports Group have over 800 stores in their expanding portfolio and evoke are their key supplier of digital technology.

Seamless Check In

Working in collaboration with Travelodge, we created new hardware and software for their self-check in that combined both the highest standards of design with user-friendliness.