We are excited to announce a partnership with leading provider for location services, Radius Networks. This partnership will help businesses across Europe adopt innovative technology solutions in-store, curbside, and drive-thru. With the simple integration of Radius Networks and Evoke technologies, businesses can simplify and complete their customer journeys.
“Our goal is to create a turnkey end-to-end journey for customers, meeting the needs of restaurants and retailers across the globe,” says Radius Networks Chief Strategy Officer Dan Estrada. “With our proprietary technologies, we can calculate the exact location of the customer throughout the entire customer journey, alerting employees at pivotal moments along the way. This automates the entire process for the customer and ensures that the order will be ready upon the customer’s arrival.”
Radius Networks builds a platform that uses machine learning to help businesses conduct location-based transactions with their customers. The platform core services include location-aware table service, curbside and in-store pickup, mobile loyalty and redemption, and mobile payment at the table. By using FlyBuy Pickup, a Radius Networks product designed to enhance the existing in-store pickup, curbside, and drive-thru experiences, restaurants and retailers can ensure they prepare the right order, for the right customer, at the right time. Through a combination of proprietary location technologies, businesses can accurately predict customer arrival time, monitor customers when they arrive on property, and pinpoint their exact location for order delivery. Additionally, restaurants and retailers can gather personalized analytics, including customer wait time, trip origination, activity metrics, and more.
By integrating Evoke’s digital kiosks with Radius Networks’ customer location technologies, businesses can dramatically improve both the in-store and curbside experiences for customers and employees.
For in-store customer location, customers can place their order via mobile, at the counter, or using Evoke’s self-service digital kiosks. After ordering at the kiosk or counter, the customer is invited to sit anywhere and relax as their food is prepared. When the order is ready, the Radius Networks platform pinpoints the exact location of the customer for order delivery.
“By leveraging the Radius Networks product suite, we can bring additional value to our customers,” says Neil Clark, Founder and CEO Evoke. “Implementing our innovative in-store and curbside solutions, restaurants and retailers will quickly see a dramatic increase in customer satisfaction and staff efficiencies.”